Processing, Return an Refund Policy
Below is few reasons you can’t return your item and cancel your order:
- You have chosen a wrong size , wrong color and wrong type of tshirt .
- Your order was placed 2 days ago.
- The image quality in t-shirt is considered good.
- I ordered by mistake / I’m no longer interested.
- The orders can’t be cancelled after 24 hours of placing them. Because we usually ship them within 24 hours of receiving the order
- Please note that if you using coupon code, we don’t accept to refund in any case. Thanks for your understanding.
1) Processing Time:
Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-hours after the order is placed. The manufacturer and national post from the country of origin process the orders, which takes an additional 7 – 14 business days.
2) Shipping Time:
This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time.
The shipping time generally takes around 7-10 Business days for delivery after we send the parcel out, sometimes it is sooner while sometimes it takes longer time. The longest delivery period allowed on our side is one month. If you have not received the parcel after one months upon we sending the parcel out, please contact us. Customers who do not have tight schedule requirement, please choose this one. During busy seasons such as Christmas and New Year as well as terrible weather conditions, the efficiency of this express might be affected.
* Please note that production and shipping during the virus outbreak and holiday season would take 5 – 7 business days more than usual
We accept to customer return and refund in following reasons:
– Faulty Item Received:
If you receive a faulty item, just send us a picture of it to our email along with your order number. If the item deliver to you would be faulty or if withers off in the first wash, we’ll send you a free reshipment. You don’t have to send it back to us. All we’d need would be a picture of the faulty item.
– Not delivered on time
We totally understand that it’s highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don’t like waiting. Our orders are delivered from our US or Chinese factory depending on the order demand and design. We usually ship the order from our factory within 4-5 days of receiving it. And it takes up to 10-15 days to US, 15-25 days to another countries by the shipping companies to make your order reach you. But, in some cases it might be delayed due to post office issues. Every post office can’t accommodate packages after a certain limit, hence the delays are caused.
We’d really appreciate if you wait for your order for a few more days. We’ll always be there to assist you let you know about it’s status. You’ll have the tracking details too to keep a check on the status.
It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you
Feel free to contact us by [email protected] if you face any issues due to the delivery time. We’ll be more than happy to assist you.
– Wrong size received
If you’ve received the wrong size, please check the order you placed with us. We’ve seen in most of the cases that the wrong size if selected by our customers when they place the order without reading description carefully . In cases like those, we only offer discount code 50% to next purchase because we notify very carefully in tittle and description.
If you ordered the right size, but still got the wrong one, we’ll be more than happy to send you a free reshipment.
Just let us know with a picture of it and we’ll be there to get it done for you.
– Timing for a return
All returns / exchanges of online orders, must be returned within 30 days from the day the order was shipped.
It could take up to two weeks for us to receive and process your return. We will credit your original form of payment unless otherwise specified.